Why is the test limited to HughesNet enabled computers?
The purpose of the HughesNet Performance Test is to evaluate the download and browsing speed of the HughesNet network. Furthermore, we want to preserve the integrity of the test data, which will allow us to evaluate performance results and make improvements as necessary to the service.
What does HughesNet do with the data?
The test results are used by our customer service representatives as a troubleshooting tool. HughesNet uses the test results to measure our customers' performance trends across the various network segments and make system improvements based on the results.
How is the HughesNet Speed Test result different from other speed tests?
Other speed tests may use different file sizes or methodologies that may provide a variation in results. Additionally, any routing or connectivity issues between your HughesNet unit and the server hosting the speed test may affect results.
We recommend that the Speed Test be performed five times during a test session and repeated over a period of a few days. You should test at various times throughout the day in order to develop a better picture of average speeds over time. Simply total your test results and divide by the number of tests. The results will be your average speed results.
What is the web response test?
The web response test measures the time required to load a fixed size web page into your browser. This test will be used to determine if users are experiencing slow browsing. Because the web page used for this test does not change, it can be used to benchmark your browsing performance results and to validate changes made during troubleshooting. Like the speed test, the web response test should be repeated at least five times during a test session.
Why do my test results vary from one test to another?
The HughesNet Satellite System shares network resource among all users. Many factors can contribute to varying download speeds including the number of active users, and load on the network. Applications accessing the Internet from your PC will impact your results. You should verify that all other Internet applications are inactive or closed before you run a Speed Test. This includes other browser windows, email applications, and peer-to-peer file sharing applications.
I have my home computers networked. Does it matter which computer I use to perform the test?
You can perform the tests from any computer on your network. The speed test results should be similar. If your results are significantly different between the computers on your network, it is possible that there is a problem with the network or the slowest machine. You should verify that you have a properly configured browser, sufficient disk space and that your internal network connections are correct.
You could connect that computer directly to the HughesNet system and perform the test again. This will eliminate your local network from the test and give more accurate test results. Consistently low speeds, as compared to your other computers indicate a local issue that must be resolved.
Some HughesNet customers use third party products such as wireless routers, hubs and proxy server software to extend HughesNet access to computers on a network. These products may affect your speed test results. HughesNet cannot assist you with resolving those problems. We can provide limited support for ICS networks.
Will this count against my FAP threshold?
Yes. Any data that is downloaded counts toward your usage, however, running this test less than 5 times a day will not significantly affect your overall usage. You should NOT perform the speed test if you believe you are being subjected to the Fair Access Policy. Real time service quality can be seen at http://www.systemcontrolcenter.com under system status.
In addition, HNS retains the right to condition the traffic and modify the system in ways to maximize the experience for the greatest number of users. Due to these factors, HNS cannot guarantee that the HughesNet services will be uninterrupted or error free and cannot guarantee the speeds of the service.
Will my previous tests be available to me?
Yes, the previous test results will be displayed on the test screen, and will display records for at least the previous 30 days.