We will be performing maintenance on our systems on May 11, 2008 between 12:30 AM and 6:30 AM ET. During this time, customers and support personnel will be unable to access or manage any HughesNet account transactions online such as billing or e-mail through the HughesNet Customer Care web site or through the IVR. We expect this maintenance to be completed by 6:30AM ET.

Hughes began a system-wide upgrade to our customers’ HughesNet email accounts on Saturday, April 26. Unfortunately, we encountered unforeseen technical problems and the upgrade did not progress as planned.

After an in-depth review of the situation we decided to switch back to our previous email system. All of your emails during this transition period (sent and received) were safely and securely stored. The system began delivering the stored email today and will continue throughout the day and tomorrow, Thursday, May 1, 2008.

We recognize that your email account is important to you. We sincerely apologize for any inconvenience this may have caused over the last few days.

If you have any additional questions or feedback, please visit our Customer Care website at www.myhughesnet.com and select the HughesNet Customer Care button.

To send an email to a HughesNet^® Customer Support Representative, please complete the following information. All fields are required. We will reply to your email message within 24 hours…often sooner.

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Please describe your support request in detail. Be sure to include as much information as possible so that our representative will be able to step right in to assist you. If you have experienced an error message, include the full text of the error message and what you were doing just prior to the message appearing.