Frequently Asked Questions from HughesNet Customers

Q: Where can I get information on how to migrate my account?
A: HUGHES has developed tutorials to assist you with the migration and configuration of your new HughesNet email. These tutorials are located in Customer Care.

Q: I have not received an email with instructions on how to migrate my account. What should I do?
A: If you have not received an email with instructions, you should migrate your email account by going to Customer Care and following the steps to change your password that are listed under How to manage your HughesNet email accounts link in the Email section under Quick Solutions. You can access your new email by clicking on the HughesNet email icon on Once you log in, you will begin the process of migrating your emails to your email account.

Q: How do I get new emails sent to my account after I’ve migrated to
A: If you’d like to set up your new HughesNet email to continue to receive your DIRECWAY email, you must follow the steps below:

  • Setup your email (Step 1 above)
  • Setup Fetch from your email

    1. Log into HughesNet Webmail.
     • Type in the Address field of your browser.
     • Press the Enter key.
     • Type your Username and Password and click the Login button.
    2. Click Preferences.
    3. Select Mail and scroll down to Fetch Mail.
    4. Click the Add button.
    5. Select the following:
     • Status: Check the box next to Get mail from this account
     • Protocol: Select POP from the drop-down menu.
     • Server: Enter
     • Username: Enter the username only. If the user's complete email address is, enter only        jsmith.
     • Password: Enter the user's password.
       Note: The password is case-sensitive. If you encounter a problem or receive an error message stating        “invalid password” please reset the password for your email account. (You can do this by        logging in via the DIRECWAY WebMail portal and selecting options to access the password reset link). Read        the rules on creating a new password. Your new password is required.
     • Port Number: Enter 110 for POP, or 143 for IMAP.
     • Destination: Select Inbox from the drop-down menu.
       Note: Be sure to uncheck the box next to Leave a copy of the message on the server. This will move your emails to your account.
    6. Click OK.
    7. Click the Mail button on the left side of the screen.
    8. Click Check Mail. This process retrieves emails every 15 minutes. You could experience a delay in receiving emails in your email account Inbox.
Note: You may see duplicate messages in your Inbox if you do this action immediately after your migration.

Perform these steps as needed to fetch additional POP3 email accounts. Once you’re done, add your account to your email client. (For easy instructions, go to the Email section of the Quick Solution section in Customer Care. Click the link for How to configure your email client.) Now, all of your other accounts can be downloaded with your email. There is no need to manage your other POP3 accounts within your email client.

Once this is complete, any replies to a email will come from your address.

Q: Who do I call for support?
A: The technical support number remains the same, 1-866-347-3292. You can also use the Help Center in Customer Care.

Q. Are my billing rates going to increase? How will I be charged?
A: Billing rates remain the same. You will continue to be billed in the same manner.

Q: How can I view my billing and invoice information or change my credit card?
A: Go to Customer Care and log in under the Account Information.

Q: How can I view my new HughesNet email in Outlook Express?
A: You can configure your email client to Outlook Express if you choose. Go to the Email section of the Quick Solution center in Customer Care. Click the link for How to configure your email client.

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