Frequently Asked Questions from HughesNet
Q: Where can I get information on how to migrate my account?
A: HUGHES has developed tutorials to assist you with the
migration and configuration of your new HughesNet email.
These tutorials are located in Customer
Q: I have not received an email with instructions on how
to migrate my account. What should I do?
A: If you have not received an email with instructions, you
should migrate your direcway.com email account by going to
Customer Care and following the steps to change your password that are listed under How to manage your HughesNet email accounts link in the Email section under Quick Solutions. You can access your new email by clicking on the HughesNet email icon on myHughesNet.com.
Once you log in, you will begin the process of migrating your
direcway.com emails to your hughes.net email account.
Q: How do I get new emails sent to my direcway.com
account after I’ve migrated to hughes.net?
A: If you’d like to set up your new HughesNet email to
continue to receive your DIRECWAY email, you must follow
the steps below:
• Setup your hughes.net email (Step 1 above)
• Setup Fetch from your direcway.com email
1. Log into HughesNet Webmail.
• Type mail.hughes.net in the Address field of your browser.
• Press the Enter key.
• Type your Username and Password and click the Login button.
2. Click Preferences.
3. Select Mail and scroll down to Fetch Mail.
4. Click the Add button.
5. Select the following:
• Status: Check the box next to Get mail from this account
• Protocol: Select POP from the drop-down menu.
• Server: Enter pop3.direcway.com
• Username: Enter the username only. If the user's complete email
address is email@example.com, enter only jsmith.
• Password: Enter the user's password.
Note: The password is case-sensitive.
If you encounter a problem or receive an error message stating “invalid
reset the password for your direcway.com email account. (You
can do this by logging
in via the DIRECWAY
WebMail portal and selecting options
to access the password reset link). Read the rules
on creating a new password. Your new password
• Port Number: Enter 110 for POP, or 143 for IMAP.
• Destination: Select Inbox from the drop-down menu.
Note: Be sure to uncheck the box next to Leave a copy of the
message on the server. This will move your direcway.com emails
to your hughes.net account.
6. Click OK.
7. Click the Mail button on the left side of the screen.
8. Click Check Mail. This process retrieves emails every 15
minutes. You could experience a delay in receiving direcway.com
emails in your hughes.net email account Inbox.
Note: You may see duplicate messages in your Inbox if you
do this action immediately after your migration.
Perform these steps as needed to fetch
additional POP3 email accounts. Once you’re done, add your Hughes.net
account to your email client. (For easy instructions, go to the Email
section of the Quick Solution section
Care. Click the link for How
to configure your email client.) Now, all
of your other accounts
can be downloaded with your hughes.net email. There is no
need to manage your other POP3 accounts
within your email client.
Once this is complete, any replies to a direcway.com email
will come from your hughes.net address.
Q: Who do I call for support?
A: The technical support number remains the same, 1-866-347-3292.
You can also use the Help Center in Customer
Q. Are my billing rates going to increase? How will I be
A: Billing rates remain the same. You will continue to be
billed in the same manner.
Q: How can I view my billing and invoice information or
change my credit card?
A: Go to Customer
Care and log in under the Account Information.
Q: How can I view my new HughesNet email in Outlook Express?
A: You can configure your email client to Outlook Express
if you choose. Go to the Email section of the Quick Solution
center in Customer
Care. Click the link for How
to configure your email client.