Hughes began a system-wide upgrade to our customers’ HughesNet email accounts on Saturday, April 26. Unfortunately, we encountered unforeseen technical problems and the upgrade did not progress as planned.
After an in-depth review of the situation we decided to switch back to our previous email system. All of your emails during this transition period (sent and received) were safely and securely stored. The system began delivering the stored email today and will continue throughout the day and tomorrow, Thursday, May 1, 2008.
We recognize that your email account is important to you. We sincerely apologize for any inconvenience this may have caused over the last few days.
If you have any additional questions or feedback, please visit our Customer Care website at www.myhughesnet.com and select the HughesNet Customer Care button.
ALERT! Several HughesNet® customers have reported receiving an email (see this spam email below) with the subject line "PLEASE PROTECT YOUR HUGHES.NET ACCOUNT FROM BEING CLOSED." The email asks them to send their surname and account password to the Hughes Customer Care email address: protectallhughesweb@yahoo.com or their account will be closed. If you receive such a request, it should be deleted immediately without opening any attachments or clicking on any links contained within the email. Please be advised that Hughes does not, under any circumstances, request customers to send passwords via email.
In an effort to maintain a high level of security with your HughesNet Account Information, we have performed security checks that will require you to verify your user information. For more information on this subject, please read the support article at http://kb.hughesnet.com/al/12/2/3666.htm. We apologize for any inconvenience that this may cause.
From: "HUGHES CUSTOMER SERVICE" <billjmerphy@eircom.net>
To: <yourname@hughes.net>
Sent: Tuesday, January 15, 2008 9:09 PM
Subject: PLEASE PROTECT YOUR HUGHES.NET ACCOUNT FROM BEING CLOSED
>
> Greetings to you,
>
>
> This is to formally notify you that we are presently working on the
> hughes web, and this can close your webmail account with hughes
> completely.
>
> To avoid this, please send your surname and password to hughes
> customer care email address: protectallhughesweb@yahoo.com Please do
> this,so your hughes account can be protected from being close.
>
> Your immediate response is highly needed
In an effort to maintain a high level of security with
your HughesNet Account Information, we have performed security
checks that will require you to verify your user information.
For more information on this subject, please read the support
article at http://kb.hughesnet.com/al/12/2/3666.htm.
We apologize for any inconvenience that this may cause.
