Web Browsing and FTP
I am unable to use any Internet applications when I use
DIRECWAY on Windows 2000 / XP from a non administrator account
The preferred method for running your DIRECWAY system is to run the
DIRECWAY Navigator application from an account that has administrative privileges.
When run under an administrativeaccount, the DIRECWAY Navigator application can dynamically
configure required network settings. However, if you need to run the DIRECWAY Navigator
application from an account that does not have administrator privileges,
click here to learn more about configuring your computer to use
DIRECWAY from a non administrative account.
Internet Explorer prompts me to "Work Offline"
If you are using Microsoft Internet Explorer to browse
the Internet, you may occasionally be prompted to "Work Offline"
or "Connect to the Internet", even if you are already connected
to the Internet. Select your version of Internet Explorer below
for instructions on how to configure Internet Explorer to work best with
DIRECWAY.
Internet Explorer 4
- Launch Internet Explorer 4.
- From the menu bar select View and then select
Internet Options from the menu.
- Select the Connection tab.
- In the Connection section, select the Connect
to the Internet using a local area network option.
- Press the OK button to close the "Internet
Options" dialog.
Internet Explorer 5 & 6
- Launch Internet Explorer.
- From the menu bar select Tools and then select
Internet Options from the menu.
- Select the Connections tab.
- Press the Setup... button to launch the Internet
Connection Wizard.
- The first screen of the Internet Connection Wizard
will prompt you to setup your Internet connection. Choose
the last option, I want to set up my Internet connection manually,
or I want to connect through a local area network (LAN). Press
the Next button.
- The next screen of the Internet Connection Wizard
will ask you how you connect to the Internet. Choose the second
option, I connect through a local area network (LAN). Press
the Next button.
- The next screen of the Internet Connection Wizard
will offer to configure proxy settings. Unselect the Automatic
discovery of proxy server if it's selected. Press the Next
button.
- If the Manual Proxy Server option was checked
in the previous step, you will see a screen that displays proxy information
for different protocols; otherwise skip to the next step. Verify
that the proxy to use for HTTP is 127.0.0.1 and the port
is 83. Proxy information for the other protocols should
be blank. Press the Next button.
- The next screen of the Internet Connection Wizard
will ask if you want to set up an Internet mail account. Answer
No to this question. Press the Next button.
- You should now be at the last screen of the Internet
Connection Wizard. Press the Finish button to close
the Wizard.
If the "Work Offline" dialog still appears
when you open Internet Explorer you can also try the following.
- Launch Internet Explorer.
- From the menu bar select Tools and then select
Internet Options from the menu.
- Select the Connections tab.
- In the Dial-up settings section, verify that
the Never dial a connection option is selected.
- If the problem persists, you may also want to remove
the dialup account that is marked as (Default) in Dial-up settings
account list.
I am unable to connect to a web site
There are numerous reasons why you may be unable to connect
to a web site. Use the checklist below to help identify reasons why you may
be unable to connect to a web site. If these suggestions do not help, please
contact technical support for further assistance.
-
Verify that you are able to ping both a domain name and numeric IP
address. To do this, please follow these instructions.
- Establish a connection to the Internet.
- Open an MS-DOS Prompt (or command prompt under
Windows 2000 / Windows XP).
- At the command prompt, enter ping www.direcway.com
and verify that you receive a valid ping response (e.g. you do not receive
a Request Timed Out response).
- Then, enter ping 198.77.116.8 and verify
that you receive a valid ping response.
- If you received a valid response when you pinged
198.77.116.8 but you did not receive a valid response when you pinged
www.direcway.com, then you most likely have a DNS problem.
You should add the DIRECWAY Domain Name Server (198.77.116.8) to your
TCP/IP network settings. Reference your Windows help file
for more information on how to configure a DNS server. You
may also want to enable the Internet
Access (Domain Name Resolution) Diagnostic Test to automatically check
for DNS problems.
-
Verify that you are able to connect to the web site in "Terrestrial
Mode". To put your DIRECWAY system in terrestrial mode,
please follow these instructions.
- Right mouse click on the DIRECWAY Navigator icon
in the system tray.
- Choose the Turbo Internet Properties option
from the Navigator menu.
- Switch to the Return
Channel tab.
- Select Use only modem or other terrestrial
link for return channel as the Return Channel Mode.
- Select the Disable IP tunneling for all terrestrial
return channel data checkbox. Press the OK to save
this change and close the "Turbo Internet Properties" dialog.
- Use DIRECWAY Navigator to establish a connection
to the Internet.
- Open your web browser and try connecting to the web site.
If you are still unable to connect to the web site when you are in terrestrial
mode, then there may be a problem with the web site. If this is the case,
skip to the next topic which describes how to bypass the DIRECWAY proxy.
Otherwise, if you are able to connect to the site in terrestrial mode,
please contact technical support for further
assistance.
FTP downloads fail after the first download or there are
long delays before downloading occurs
Either of these FTP problems may occur if your FTP
client is not configured in passive mode or passive transfer
mode (PASV). When your FTP client is configured to use
passive mode, all connection requests are handled by the client. The
passive mode option is usually found under the Advanced or Firewall settings
of the FTP client.