Troubleshooting | Internet Applications | E-mail

This section will assist you in troubleshooting common configuration issues related to sending and receiving e-mail with DIRECWAY™. It is NOT meant to provide in-depth troubleshooting for all e-mail clients. Please contact the software vendor for assistance configuring your e-mail client.

Protocols and Settings Background

Terrestrial Applications or Return Channel Properties

Domain Name Service (DNS)

Simple Mail Transport Protocol (SMTP)

Post Office Protocol Version 3 (POP3)

Network News Transfer Protocol (NNTP)

DIRECWAY Product Differences

DIRECWAY One-way System Version 4.0

DIRECWAY Two-way Systems Version 4.0

Two-way Mode

One-way Mode

E-mail Configuration Parameters

Basic E-mail Client Settings for DIRECWAY E-mail

Configuration of Secondary E-mail Accounts (Other ISP)

Troubleshooting DIRECWAY E-mail Authentication Failures

E-mail Password Reset

Application Configuration Instructions

Netscape Communicator 4.0
Netscape Communicator 4.5
Outlook 98/2000 Internet Mail Only
Outlook 98 Corporate Workgroup
Netscape Communicator 4.0
Remote Access Netscape Communicator 4.5
Remote Access Outlook 98/2000
Internet Mail Only Using E-mail Client Software to Receive Web-Based E-mail
E-mail Client and Terrestrial Properties Matrix

Domain Name Server Settings

Domain Name Server Configuration Instructions

Windows XP

Windows 2000

Windows 98

DIRECWAY Version 4.0 One-way Mode
DIRECWAY Version 4.0 Two-way Mode Only